Terms of Service
URBAN VILLA TERMS OF SERVICE
EFFECTIVE DATE: May 27, 2025
Urban Villa (“Urban Villa”, “we”, “our”, or “us”), operates the website located at www.shopurbanvilla.com (the “Website”). These Terms of Service (“Terms” or “Agreement”) govern your access to and use of the Website, your purchase of any products offered by Urban Villa (the “Products”), and your use of any associated services (the “Services”).
By using our Website or purchasing Products, you accept and agree to be bound by these Terms and our Privacy Policy, Return Policy, and any other policies posted on our Website, each of which is incorporated by reference.
1. Eligibility & User Obligations
By accessing or using the Website, you confirm that you are at least the legal age of majority in your jurisdiction (18 years or older in most provinces and states), and legally capable of entering into binding contracts. You agree to use the Website in compliance with all applicable laws and regulations of your province, state, or country.
You also agree to provide accurate and current information when creating an account or making a purchase and to promptly update such information when necessary.
2. Orders & Payments
All purchases are subject to our acceptance. We reserve the right to refuse or cancel any order at our discretion and without liability. Prices and product availability may change without prior notice. Errors in product descriptions, images, or pricing may be corrected even after an order has been placed.
You agree not to resell any Products purchased through the Website. All purchases must be for personal use only, unless otherwise explicitly agreed to in writing.
3. Shipping & Returns
We currently ship to Canada and the United States. Shipping timelines, costs, and policies are described on our Shipping Policy page. All returns must comply with our Return Policy, which is incorporated herein by reference.
4. Intellectual Property & Website Use
All content on the Website—including but not limited to text, images, designs, product photos, graphics, logos, trademarks, and videos—is owned or licensed by Urban Villa and protected by Canadian, U.S., and international intellectual property laws.
You are granted a limited, non-exclusive, non-transferable license to access and use the Website for your personal, non-commercial use. You may not use, reproduce, or distribute any content from the Website for commercial purposes without our express written permission.
5. User-Generated Content
By submitting reviews, comments, or other content to the Website or our social media channels (“User Content”), you grant Urban Villa a royalty-free, perpetual, worldwide license to use, display, reproduce, modify, and distribute such content. You represent that you have the legal right to submit such content and that it does not violate any third-party rights.
6. Limitation of Liability
To the fullest extent permitted by law in both Canada and the United States:
Urban Villa provides the Website, Products, and Services “as-is” and “as available” without warranties of any kind, either express or implied. We are not responsible for any damages—direct, indirect, incidental, or consequential—arising from your use of the Website or your purchase or use of any Products.
In jurisdictions where limitations of liability are not permitted (e.g., Québec), these disclaimers may not apply to you.
7. Governing Law
These Terms are governed by the laws of the Province of British Columbia and applicable federal laws of Canada, and in the case of customers located in the United States, also by the laws of the State of California, excluding conflicts of law principles. Any legal proceedings shall be brought in Vancouver, British Columbia, or Los Angeles County, California, as applicable, unless otherwise required by law.
8. Dispute Resolution and Arbitration (For U.S. Customers Only)
If you are a resident of the United States, you agree to the following mandatory arbitration and waiver terms:
Binding Arbitration: Any dispute related to these Terms, the Website, or your purchase of Products shall be resolved through individual, binding arbitration rather than court, except for matters that qualify for small claims court or claims involving intellectual property rights.
Waiver of Class Actions: You agree to resolve disputes only on an individual basis and not as part of a class, consolidated, or representative action.
Opt-Out Option: You may opt out of this arbitration agreement within 30 days of your first use of the Website or first purchase by sending a written notice to info@shopurbanvilla.com with your full name, address, and a statement that you wish to opt out.
9. Modifications to Terms
We may modify these Terms at any time by posting the updated version on the Website. Your continued use of the Website or purchase of Products after any such changes constitutes your acceptance of the new Terms.
10. Contact Information
If you have questions or concerns about these Terms, please contact us:
Urban Villa
Email: support@shopurbanvilla.com