Privacy Policy

PRIVACY POLICY

Privacy Policy Effective Date: May 27, 2025

Urban Villa ("Urban Villa," "we," "our," or "us"), is committed to protecting the privacy of our customers and users. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in connection with your use of our website [www.shopurbanvilla.com], our services, and any related interactions (collectively, the "Service").

This Privacy Policy complies with applicable privacy laws in both Canada and the United States, including the Personal Information Protection and Electronic Documents Act (PIPEDA), California Consumer Privacy Act (CCPA/CPRA), Virginia Consumer Data Protection Act (VCDPA), Colorado Privacy Act (CPA), Connecticut Data Privacy Act (CTDPA), Utah Consumer Privacy Act (UCPA), and other relevant laws.

By using our Service, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Service.

1. Personal Information: We collect personal information directly from you, automatically through your use of our Service, and from third parties.

1.1 Information You Provide to Us:

    • Contact information (e.g., name, email, phone number, mailing address)

    • Account details (e.g., username and password)

    • Payment information (processed via secure third-party providers)

    • Purchase history and preferences

    • Communication content (e.g., messages, reviews, support inquiries)

1.2 Information Collected Automatically:

    • IP address and device identifiers

    • Browser type and version

    • Usage data such as pages visited, actions taken, and time spent on site

    • Location information (general, derived from IP)

    • Cookies and similar tracking technologies (see our Cookie Policy)

1.3 Information from Third Parties:

    • Advertising and marketing partners

    • Social media platforms (when you engage with our content)

    • Public databases

2. How We Use Personal Information We use your personal information for the following purposes:

  • To fulfill and manage orders

  • To provide, maintain, and improve our Service

  • To personalize your shopping experience

  • To communicate with you (e.g., confirmations, updates, customer support)

  • To send promotional messages and newsletters (you can opt out)

  • To detect and prevent fraud or unauthorized activity

  • To comply with legal and regulatory obligations

3. How We Disclose Personal Information We may disclose your personal information to:

  • Service providers (e.g., payment processors, shipping providers)

  • Advertising and analytics partners (e.g., Meta, Google)

  • Professional advisors (e.g., legal, accounting)

  • Government authorities as required by law

  • Business transferees in the event of a merger, acquisition, or sale

  • Third parties with your consent or at your direction

We do not sell your personal information for monetary value.

4. Your Rights and Choices Depending on your location, you may have rights under applicable privacy laws:

  • Access to your personal information

  • Correction of inaccurate or incomplete information

  • Deletion of your personal information

  • Opt-out of marketing communications

  • Opt-out of targeted advertising (see Cookie Policy)

To exercise these rights, please contact us at support@shopurbanvilla.com.

4.1 State-Specific Rights for U.S. Residents:

    • California residents have the right to know, delete, and correct personal information, and opt out of the sale or sharing of personal information under the CCPA/CPRA.

    • Virginia, Colorado, Connecticut, and Utah residents have similar rights under their respective laws, including rights to access, delete, and correct their data, and opt out of targeted advertising or sales.

    • To exercise these rights, or to appeal a decision regarding a privacy request, please contact us at support@shopurbanvilla.com with the subject line "[Your State] Privacy Request". We will verify your identity before processing your request. If you are using an authorized agent, we may require documentation of their authority.

5. Cookies and Tracking Technologies We use cookies, pixels, and other tracking technologies to enhance your browsing experience, analyze traffic, and deliver personalized ads.

6. Data Security We implement reasonable physical, technical, and administrative safeguards to protect your personal information. However, no method of transmission over the Internet is 100% secure.

7. Data Retention We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Cross-Border Transfers Urban Villa is based in Canada and may transfer your personal information to third parties located in other countries, including the United States. These countries may have different privacy protections. Where required, we will implement safeguards to protect your data.

9. Children’s Privacy Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us.

10. Changes to this Privacy Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. If material changes are made, we will notify you through the Service or by other means.

11. Contact Us If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at: support@shopurbanvilla.com